Return and Refund Policy
At ZebraFinds, we want you to be thrilled with your order. To ensure your satisfaction, we accept returns and offer refunds exclusively for faulty products. Our team is committed to resolving any issues promptly and may opt to replace, refund, or provide a partial refund based on the nature of the fault. The final resolution, including refunds for product cost and/or shipping, is determined on a case-by-case basis and remains at the discretion of ZebraFinds.
Warranty Coverage for Installed Mirrors
Please be aware that ZebraFinds does not assume responsibility for any costs associated with the installation or removal of the item. In the event of a suspected fault, we may request diagnostic photos and videos for assessment and may require the item to be returned for repair or replacement.
Returns Procedure
To initiate a return, kindly contact us at zebrafinds07@gmail.com with details of the product(s) you wish to return and the reason for the return. Please attach a brief video and clear photos of the mirror demonstrating the issue for diagnostic purposes. Note that both video and photo documentation are required to facilitate an effective resolution. Upon receipt of the necessary information, our team will promptly reach out to assist you with the return process.
If a return is approved, please ensure that the item is returned in its original condition and packaging within 10-15 days of receipt. Refunds, whether full or partial, will be processed promptly, and you will receive an estimated timeline for the refund transaction.
Refund Procedure
We will only process refunds on returned items after customers provide a photo of the shipping label or proof of shipment back to us. Customers have 10 days to return items for a complete refund or exchange. If you prefer to keep the item but seek a partial refund, we offer a 50% refund option.
Refunds: We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded using your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund, too.
Please note that we do not shoulder shipping costs for returned items.
Please reach out to our customer support team zebrafinds07@gmail.com. to initiate a return or discuss your refund request.
Damaged in Transit
Upon receiving your ZebraFinds parcel, we recommend inspecting your order immediately. In the unlikely event of transit damage, ZebraFinds will swiftly address the issue. Please report any damage within 5 days of delivery to qualify for a replacement. Claims made after this period will follow our general returns and refunds policy and may not be covered under warranty.
If you believe your item was damaged in transit and you are within the claim period, please contact our customer service team at zebrafinds07@gmail.com with clear photos of the item’s damage, the external packaging (including any visible damage), and the shipping label.
Lost, Missing & Stolen Items
If your parcel has been marked as delivered by the carrier but you have not received it and suspect it may have been stolen, please follow these steps:
- Check with Neighbors: Sometimes, carriers may leave parcels with neighbors or in a safe location. We recommend checking with your neighbors or in any designated safe areas around your property.
- Contact Us: Contact us at the store’s chat or email us at zebrafinds07@gmail.com to inform us of the situation. We will promptly investigate the matter and work with you to find a suitable solution.
Based on our investigation's outcome and findings, we will offer either a refund or a reshipment of the stolen items, as per your preference.
Chargeback Policy
At ZebraFinds, we strive to resolve any issues you may have with your order. If you have any concerns or are unsatisfied with your purchase, please contact us directly at zebrafinds07@gmail.com before initiating a chargeback. We are committed to resolving disputes amicably and will work with you to find a satisfactory solution.
Time Limits for Claims
- Faulty Products: Claims for faulty products must be reported within 30 days of delivery. Please provide photo and video documentation to support your claim.
- Damaged in Transit: Claims for transit damage must be reported within 5 days of delivery, with supporting photos of the damage and packaging.
- Lost, Missing, or Stolen Items: Report within 5 days of the delivery date indicated by the carrier.
Dispute Resolution
If you are not satisfied with our resolution, we offer mediation or arbitration options to settle disputes. Please contact us to initiate the dispute resolution process.
Fraud Prevention Policy
ZebraFinds takes fraud prevention seriously. To protect our customers and ourselves from fraudulent transactions, we employ the following measures:
- Verification: We may require additional verification for high-value transactions or suspicious orders. This may include verifying your identity through government-issued identification or confirming your payment method details.
- Secure Payment Methods: We only use secure and reputable payment gateways to process transactions. Your payment information is encrypted and handled securely.
- Order Monitoring: We monitor orders for signs of fraudulent activity. If we detect suspicious behavior, we may contact you to verify the order or cancel the transaction if necessary.
- Customer Cooperation: We require customers to cooperate with any verification processes. Failure to provide the requested information may result in the cancellation of the order.
In cases of suspected fraud, we reserve the right to refuse service, cancel orders, and take legal action if necessary. If you believe your account or payment method has been compromised, please contact us immediately at zebrafinds07@gmail.com.